Privacy policy

We attach great importance to data protection. The collection and processing of your personal data is carried out in accordance with the applicable data protection regulations, in particular the Basic Data Protection Regulation (DSGVO).

1 RESPONSIBLE PERSON

The person responsible for the collection, processing and use of your personal data in accordance with Art. 4 No. 7 DSGVO is

Der Stofftierladen

Manuela Scheininger-Rampfl

Bahnhofstr. 4

85570 Markt Schwaben

phone: +49 8121 7707200

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions, either as a whole or for individual measures, you can address your objection to the person responsible.

You can save and print out this data protection declaration at any time.

2 WHAT DATA WE PROCESS AND WHY

2.1 HOSTING

The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website.

In doing so, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors of this website on the basis of our legitimate interests in an efficient and secure provision of our website in accordance with Art. 6 Para. 1 S. 1 f).

2.2 ACCESS DATA

We collect information about you when you use this website. We automatically collect information about your usage patterns and your interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). These access data include:

• Name and URL of the accessed file
• Date and time of the retrieval
• transmitted data volume
• Successful retrieval message (HTTP response code)
• Browser type and version
• Operating system
• Referer URL (i.e. the previously visited page)
• Websites that are accessed by the user's system via our website
• Internet service provider of the user
• IP address and the requesting provider

We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of operating, security and optimisation of our website, but also for anonymous recording of the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. This information enables us to provide personalised and location-based content and to analyse traffic, troubleshoot and correct errors and improve our services.

This is also our legitimate interest according to Art 6 Paragraph 1 S. 1 f) DSGVO.

We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or if it is necessary for the provision of a service or the billing of a service, e.g. if you use one of our offers. After cancellation of the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also save IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. We also save the date of your last visit as part of your account (e.g. during registration, login, clicking on links, etc.).

2.3 COOKIES

We use cookies to optimise our website.

2.3.1 WHAT ARE COOKIES?

A cookie is a small text file that we cache on your hard drive when you visit our website. This file contains various information that enables our website to make your visit more enjoyable, for example by "remembering" certain information or preferences you have set.

When the cookie is activated, it is assigned an identification number. Your personal data is not assigned to this identification number. Your name, your IP address or similar data that would allow the cookie to be assigned to you are not stored in the cookie. On the basis of cookie technology, we only receive pseudonymised information, for example about which pages of our website were visited, which offers were viewed, etc.

Without the use of cookies, websites cannot save your preferences or registration details for your next visit.

2.3.2 WHICH COOKIES DO WE USE?

Firstly, we use technically necessary cookies. These are cookies that make certain core functions of our website possible (for example a login system or a shopping basket function).

We have a legitimate interest in the use of technically necessary cookies in accordance with Art 6 Para. 1 p. 1 f) DSGVO. Our legitimate interest lies in making our website user-friendly and functional. As a rule, the use of technically necessary cookies does not impair your interests as an affected person, which is why we are not allowed to use technically necessary cookies ID cards in individual cases.

Furthermore, we also use cookies that are not technically necessary. These include in particular analysis and personalisation cookies. These cookies serve to record information on how you use our website. In this way we want to find out which of our pages or services are how popular and what success our marketing campaigns have had. We also use these cookies to display advertising content that is as relevant as possible.

If the cookies are not technically necessary (e.g. cookies for the purpose of analysis or tracking), we only store the cookie on your end device with your prior consent by "opt-in" in the cookie banner that is displayed when you first visit the site. We will then explain the respective purpose of the storage of the cookie to you within the cookie banner within the framework of the respective service that stores the cookie on your end device. You can change/revoke your cookie settings, in particular your consent to the storage of cookies, at any time later in the cookie settings. You can access the settings by clicking on the prominent fingerprint symbol at the bottom right-hand corner of the website.

You can also set your browser so that you are informed in advance about the setting of cookies and can decide in each individual case whether you want to exclude the acceptance of cookies for specific cases or in general, or whether cookies should be prevented completely. This can restrict the functionality of the website.

2.4 DATA FOR THE FULFILMENT OF OUR CONTRACTUAL OBLIGATIONS

We process personal data that we require to establish a contractual relationship with you and to fulfil our contractual obligations, such as name, address, e-mail address, services ordered, invoice and payment data.

The legal basis for the processing of this data is Art. 6 para. 1 sentence 1 b) DSGVO, because this data is required to enable us to fulfil our contractual obligations towards you or to initiate a contract with you.

2.5 USER ACCOUNT

You can create a personal user account to use the shop. For this we need the personal data requested during login. When you log in later, only your e-mail address and the password you have chosen will be requested.

For new registration we collect master data (e.g. name, address), communication data (e.g. e-mail address) and access data (user name and password).

In order to ensure your proper registration and to prevent unauthorised registrations by third parties, you will receive an activation link by e-mail after your registration to activate your account. Only after successful registration do we permanently store the data you provide in our system.

You can have us delete a user account once it has been created without incurring any costs other than the transmission costs according to the basic tariffs. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. We will then delete your stored personal data, unless we still need to store it for the processing of contracts or due to statutory storage obligations.

The legal basis for the processing of this data is our legitimate interest in the proper functioning of the website in accordance with Art. 6 para. 1 sentence 1 f) DSGVO.

2.6 DIRECT ADVERTISING

We also process your personal data for direct advertising of our goods and services.

If you have consented to receive e-mail advertising, you will receive information relevant to your company and offers for our goods and services at regular intervals of approximately one week to the e-mail address you have provided. You can revoke your consent at any time.

We will store your email address and log your consent as long as we need your data for sending the newsletter and as long as you do not revoke your consent or cancel the newsletter.

You can cancel your registration at any time without incurring any costs other than the transmission costs according to the basic rates. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. Of course you will also find an unsubscribe link in every advertising e-mail.

Without your consent to direct advertising by e-mail, you will receive advertising exclusively by post. You can also object to this form of direct advertising.

The legal basis for the processing of your personal data for direct advertising is our legitimate interest in direct advertising in accordance with Art. 6 para. 1 sentence 1 f) DSGVO and - in the case of e-mail advertising - in conjunction with your consent in accordance with § 7 para. 2 no. 3 UWG.

If you are already our customer and have already purchased goods or services from us, we can also send you regular product recommendations by e-mail without your consent. In this way, we will send you information about products from our range which you may be interested in based on your most recent purchases of goods or services from us. In doing so, we comply strictly with the legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the basic tariffs. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. Of course you will also find an unsubscribe link in every e-mail.

The legal basis for this is our justified interest in direct advertising in accordance with Art. 6 Para. 1 S. 1 f) DSGVO in conjunction with the legal permission in accordance with § 7 Para. 3 UWG.

2.7 E-MAIL OR TELEPHONE CONTACT

If you contact us (e.g. by telephone, contact form or e-mail), we will process your data to process the enquiry and in the event that follow-up questions arise.

If the data processing is carried out to carry out pre-contractual measures which are carried out in response to your enquiry, or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Art. 6 para. 1 sentence 1 b) DSGVO. Otherwise, we process your personal data on the basis of our justified interest in answering your questions in accordance with Art. 6 para. 1 sentence 1 f) DSGVO.

2.8 OTHER SERVICES

In addition to the use of cookies, we also use other third-party services that improve the performance of our website and which, among other things, allow us to analyse your user behaviour. Such services transmit personal data, usually your IP address, to the respective service provider.

Of course, these services are only used with your prior consent. For these services, you can also give your consent in the cookie banner that is displayed below the first time you call up the page.

You can change/revoke your consent to the use of such third-party services at any time later in the cookie settings. You can access the settings by clicking on the prominent fingerprint symbol at the bottom right-hand corner of the website.

3 STORAGE PERIOD

Unless specifically stated, we only store personal data for as long as it is necessary to fulfil the intended purposes.

In some cases, the law provides for the retention of personal data, for example in tax or commercial law. In these cases, we will only continue to store the data for these legal purposes, but will not process it in any other way and delete it after the legal retention period has expired. The legal basis for this processing is Art. 6 para. 1 sentence 1 c) DSGVO.

4 YOUR RIGHTS AS A PERSON AFFECTED BY THE DATA PROCESSING

Under applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in point 1.

Below you will find an overview of your rights.

4.1 RIGHT TO CONFIRMATION AND INFORMATION

You have the right to receive clear information about the processing of your personal data.

In detail:

You have the right to obtain confirmation from us at any time as to whether personal data concerning you is being processed. If this is the case, you have the right to request information free of charge about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to receive the following information:

1. the purposes of processing;
2. the categories of personal data processed;
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organisations;
4. if possible, the envisaged period for which the personal data will be stored or, if this is not possible, the criteria for determining that period;
5. the existence of a right of rectification or erasure of personal data concerning you or of a right to have the processing limited by the controller or to object to such processing;
6. the existence of a right of appeal to a supervisory authority;
7. if the personal data are not collected from you, all available information on the origin of the data;
8. the existence of automated decision-making, including profiling, in accordance with Art. 22, paras. 1 and 4 of the DPA and, at least in these cases, meaningful information on the logic involved and the scope and intended impact of such processing on you.

If personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate guarantees pursuant to Art. 46 DSGVO in connection with the transfer.

4.2 RIGHT OF RECTIFICATION

You have the right to ask us to correct and, if necessary, complete personal data concerning you.

In detail:

You have the right to ask us to rectify any inaccurate personal data concerning you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.

4.3 RIGHT TO DELETION ("RIGHT TO BE FORGOTTEN")

In a number of cases we are obliged to delete personal data concerning you.

In detail:

You have the right to demand that we delete personal data relating to you immediately pursuant to Art. 17 para. 1 DSGVO and we are obliged to delete personal data immediately if one of the following reasons applies:

1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO and there is no other legal basis for the processing.
3. You object to the processing pursuant to Art. 21 Para. 1 DSGVO and there are no legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 Para. 2 DSGVO.
4. The personal data were processed unlawfully.
5. The deletion of the personal data is necessary to comply with a legal obligation under Union law or the law of the Member States to which we are subject.
6. The personal data were collected in relation to information society services offered in accordance with Article 8, paragraph 1, DSGVO.

If we have made the personal data public and we are obliged to delete them pursuant to Art. 17 para. 1 DSGVO, we shall take reasonable measures, including technical measures, taking into account the available technology and the implementation costs, to inform the data controllers who process the personal data that you have requested them to delete all links to these personal data or copies or replications of these personal data.

4.4 RIGHT TO LIMIT PROCESSING

In a number of cases, you are entitled to request us to restrict the processing of your personal data.

In detail:

You have the right to ask us to limit the processing if:

1. the accuracy of your personal data is contested by you, for a period of time which allows us to verify the accuracy of the personal data
2. the processing is unlawful and you have refused to delete the personal data and instead requested that the use of the personal data be restricted;
3. we no longer need the personal data for the purposes of the processing, but you need the data to exercise or defend your rights; or
4. you have lodged an objection to the processing in accordance with Art. 21 Para. 1 DSGVO, as long as it is not yet clear whether the legitimate reasons of our company outweigh yours.

4.5 RIGHT TO DATA TRANSFERABILITY

You have the right to receive, transmit or have us transmit personal data concerning you in machine-readable form.

In detail:

You have the right to receive the personal data concerning you which you have provided us with in a structured, common and machine-readable format and you have the right to transfer such data to another responsible party without hindrance from us, provided that

1. the processing is based on a consent pursuant to Article 6 paragraph 1 sentence 1 a) DSGVO or Article 9 paragraph 2 a) DSGVO or on a contract pursuant to Article 6 paragraph 1 sentence 1 b) DSGVO and
2. the processing is carried out by means of automated procedures.

When exercising your right to transfer data in accordance with paragraph 1, you have the right to obtain that the personal data be transferred directly from us to another controller, insofar as this is technically feasible.

4.6 RIGHT OF OBJECTION

You also have the right to object to the lawful processing of your personal data by us if this is justified by your particular situation and if our interests in processing do not outweigh the interests of the data subject.

In detail:

You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6, paragraph 1, sentence 1 e) or f) FADP; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling reasons for processing which are worthy of protection and which outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.

Where personal data are processed by us for the purpose of direct marketing, you have the right to object at any time to the processing of personal data relating to you for the purpose of such marketing, including profiling, where it relates to such direct marketing.

You have the right to object, for reasons arising from your particular situation, to the processing of your personal data for the purposes of scientific or historical research or for statistical purposes in accordance with Art. 89 para. 1 DPA, unless the processing is necessary for the performance of a task carried out in the public interest.

4.7 AUTOMATED DECISIONS INCLUDING PROFILING

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects in relation to you or significantly affects you in a similar way.

There will be no automated decision making based on the personal data collected.

4.8 RIGHT TO REVOKE A DATA PROTECTION CONSENT

You have the right to revoke your consent to the processing of personal data at any time.

4.9 RIGHT TO COMPLAIN TO A SUPERVISORY AUTHORITY

You have the right to complain to a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place where the suspected infringement occurred, if you consider that the processing of personal data concerning you is unlawful.

5 DATA SECURITY

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.

Your personal data will be transmitted encrypted. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

To protect your data, we maintain technical and organisational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art. The servers used by us are regularly and carefully secured.

6 PASSING ON OF DATA TO THIRD PARTIES, NO DATA TRANSFER TO COUNTRIES OUTSIDE EU

As a matter of principle, we only use your personal data within our company.

If and to the extent that we involve third parties in the fulfilment of contracts (e.g. logistics service providers), they will only receive personal data to the extent that the transmission is necessary for the corresponding service.

In the event that we outsource certain parts of data processing ("contract processing"), we contractually oblige contract processors to use personal data only in accordance with the requirements of the data protection laws and to ensure that the rights of the data subject are protected.

No data transfer to entities or persons outside the EU takes place and is not planned outside the third party services listed in the cookie settings.